Shipping policy

Last updated: 14 September 2026

At UNITED ΛURΛ 777, our pieces are created with intention and fulfilled through trusted production and logistics partners.

Many of our garments are made to order after you place your order. This allows us to produce more thoughtfully and reduce unnecessary stock and waste.

This Shipping Policy explains our production times, dispatch process, delivery services, tracking, shipping charges and international customs arrangements for orders placed through the UNITED ΛURΛ 777 website.

1. Where we deliver

We currently offer delivery within the United Kingdom and worldwide delivery to countries supported by our fulfilment and logistics partners.

Delivery availability, delivery services and charges depend on the destination, product, parcel weight, fulfilment location and shipping service available for that order.

If your country is not available at checkout, please contact us before placing an order:

Email: 777@unitedaura777.com

We reserve the right to restrict delivery to a particular country, region or address where fulfilment, carrier, customs or regulatory requirements make delivery unavailable or impractical.

2. Production time

Many UNITED ΛURΛ 777 products are produced after an order is placed.

Our fulfilment partner advises that production is generally completed within approximately 2 working days.

This is an estimated production period and may vary during busy periods, product launches, seasonal demand, quality inspections, public holidays or circumstances outside our reasonable control.

Production time is separate from delivery time.

Your total estimated delivery timeframe normally consists of:

Production time + dispatch and delivery time

For example, if production takes approximately 2 working days and the selected delivery service estimates 3–5 working days after dispatch, the total estimated timeframe is approximately 5–7 working days.

3. Dispatch and quality inspection

Once production is completed, your order may undergo a quality inspection before dispatch.

After dispatch, tracking information will normally be generated and synchronised with our online store or sent to the email address provided at checkout.

The delivery period begins when the order is dispatched, not when the order is placed.

Orders containing products made or fulfilled under different arrangements may be dispatched in separate parcels.

4. United Kingdom delivery

Standard UK delivery

• Estimated delivery: 2–4 working days after dispatch.
• Free UK delivery on orders over £120, subject to the terms displayed at checkout.
• Delivery charges for orders below the free-delivery threshold will be shown at checkout.

The estimated timeframe for a typical UK order is therefore approximately:

Up to 2 working days for production, followed by 2–4 working days for standard delivery.

These are estimates rather than guaranteed delivery dates.

Express UK delivery

Express delivery may be available at checkout for selected products and destinations.

The available service, price and estimated delivery period will be displayed before you complete your purchase.

Express delivery does not necessarily shorten the production period for made-to-order products unless this is specifically stated at checkout.

5. Worldwide delivery

Tracked international shipping is available from approximately £18, depending on the destination, product, parcel weight and shipping service selected.

The following delivery periods are estimated after dispatch and exclude production time:

Europe

• Standard delivery: 6–9 working days.
• Fast delivery: 5–7 working days.
• Express delivery: 3–5 working days.

North America

• Standard delivery: 8–15 working days.
• Fast delivery: 6–10 working days.
• Express delivery: 5–8 working days.

South America

• Standard delivery: 10–16 working days.
• Fast delivery: 9–12 working days.
• Express delivery: 7–9 working days.

Asia

• Standard delivery: 6–8 working days.
• Fast delivery: 4–6 working days.
• Express delivery: 3–5 working days.

Africa

• Standard delivery: 7–10 working days.
• Fast delivery: 6–8 working days.
• Express delivery: 5–7 working days.

Oceania

• Standard delivery: 6–10 working days.
• Fast delivery: 5–8 working days.
• Express delivery: 3–5 working days.

Because production generally takes approximately 2 working days, the total estimated timeframe is normally the production period plus the delivery period shown above.

For example, a European express order may take approximately 5–7 working days overall, consisting of approximately 2 working days for production followed by approximately 3–5 working days for delivery.

These are indicative delivery estimates supplied by our fulfilment and logistics partner. They are not guaranteed delivery dates.

Actual delivery times may be affected by:

• Production and quality-inspection time.
• Weekends and public holidays.
• Customs processing.
• Local carrier operations.
• Weather or transport disruption.
• Remote or difficult-to-access destinations.
• Incorrect or incomplete address details.
• High-volume shopping periods.
• Circumstances outside our reasonable control.

The delivery service and estimated timeframe available for your destination will be confirmed at checkout.

6. Customs duties and customs clearance

Cloprod’s logistics partners provide dual-clearance shipping for orders delivered to the United Kingdom, Europe and worldwide destinations supported by the service.

Dual-clearance shipping covers both:

• Export customs clearance.
• Import customs clearance.

The applicable customs duties and customs-clearance charges are included in the shipping fee for all available shipping methods, including:

• Standard shipping.
• Fast shipping.
• Express shipping.

Accordingly, customers should not normally be required to make an additional payment for customs duties or customs-clearance charges when the order is delivered.

This arrangement applies to UK, European and worldwide orders where the relevant Cloprod shipping service is available and selected at checkout.

The shipping charge shown at checkout includes the applicable customs-duty and customs-clearance arrangement provided by Cloprod for that shipping service.

7. Taxes and other charges

Cloprod has confirmed that customs duties and customs clearance are included in the shipping fees. This does not necessarily mean that every tax, government charge or carrier fee in every country is included.

Any VAT, sales tax, local tax, brokerage charge, storage fee, remote-area fee, address-correction fee or other charge that is separate from customs duties and customs clearance will be handled in accordance with the information shown at checkout and the applicable rules for the destination country.

If a carrier or customs authority asks you to pay an additional charge that appears to relate to customs duties or customs clearance, please contact us before paying it:

777@unitedaura777.com

We will investigate the charge with our logistics provider.

Please do not pay an unexpected customs-duty or customs-clearance charge without first contacting us, unless a deadline imposed by the carrier requires immediate action to prevent the parcel being returned or stored.

Additional charges may arise in unusual circumstances, including:

• Incorrect or incomplete delivery information.
• Customer refusal to provide information required for customs clearance.
• Restricted or prohibited goods.
• Unauthorised changes to the delivery address.
• Storage, redelivery or return-to-sender charges caused by the customer.
• Remote-area or special-handling charges.
• Charges caused by the customer’s failure to respond to the carrier.
• Taxes or charges that are separate from customs duties and customs clearance.

Nothing in this section limits your statutory rights.

8. Shipping charges

Shipping charges are calculated according to factors including:

• Destination country or region.
• Shipping service selected.
• Product type.
• Total parcel weight.
• Number of items.
• Fulfilment location.
• Carrier and logistics requirements.
• Remote-area or special-handling requirements.

Our fulfilment partner generally calculates shipping using a base or registration fee plus a weight-based charge. For multi-item orders, the total product weight may affect the shipping cost.

The final shipping price payable by you will be displayed at checkout before payment is completed.

Where the applicable Cloprod shipping service is selected, the shipping fee includes the customs duties and customs-clearance charges confirmed by Cloprod.

9. Tracking

Where tracked delivery is selected or included, tracking details will normally be sent to the email address provided at checkout once the order has been dispatched.

Tracking information may take some time to become active after dispatch.

Our fulfilment partner advises that tracking numbers are generated after quality inspection and synchronised with the connected online store.

If your tracking information has not updated for a reasonable period, please contact us at:

777@unitedaura777.com

Please include your order number and delivery address.

10. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name.
• House or building number.
• Street name.
• Town or city.
• County or region, where applicable.
• Postcode or ZIP code.
• Country.
• Contact telephone number, where requested.

Please check your address carefully before completing your order.

If you identify an error, contact us immediately. We will try to make a correction before production or dispatch, but changes cannot be guaranteed once an order has entered production or has been shipped.

We may not be able to refund or replace an order that cannot be delivered because an incorrect, incomplete or inaccessible address was supplied by the customer. This does not affect your statutory rights where an item is faulty, incorrect or not as described.

11. Missed delivery, failed delivery and uncollected parcels

If a carrier attempts delivery and the parcel cannot be delivered, the carrier may leave delivery instructions or arrange a further delivery attempt.

You should follow the carrier’s instructions promptly.

If a parcel is returned to us or our fulfilment partner because:

• The address was incorrect or incomplete.
• Delivery was refused.
• The parcel was not collected.
• The recipient could not be contacted.
• Required customs information was not provided.
• The customer caused a delay in the customs-clearance process.

we will contact you where possible.

Any additional redelivery, storage or return-to-sender charges caused by the customer may be deducted from a refund or charged before a further delivery is arranged, where legally permitted.

12. Delayed, lost or damaged deliveries

If your order has not arrived within the applicable estimated delivery period, please contact us so that we can investigate with the carrier or fulfilment partner.

Please contact us as soon as reasonably possible if:

• Your parcel arrives visibly damaged.
• Your parcel appears to have been opened or tampered with.
• Tracking shows delivery but you have not received the parcel.
• Your parcel has not arrived after the expected delivery period.
• You receive the wrong product.

For damaged parcels, please take photographs of the packaging and product before disposing of anything.

Delivery estimates are not guaranteed dates. However, nothing in this policy limits your rights where goods are not delivered within the period required by applicable law.

13. Order changes and cancellations before dispatch

If you need to change or cancel an order, contact us immediately at:

777@unitedaura777.com

We will try to help before production begins.

Once production has started, or the order has been dispatched, we may be unable to change:

• Size.
• Colour.
• Product.
• Design.
• Delivery address.
• Shipping service.

This does not affect any cancellation, return or remedy rights that apply under our Returns & Refunds Policy or applicable consumer law.

14. Contact

For shipping questions, delivery updates or address issues, contact:

UNITED ΛURΛ 777
Email: 777@unitedaura777.com

We aim to respond to customer-service enquiries within 3 working days.