SHIPPING & RETURNS

Last updated: 14 September 2026

At UNITED ΛURΛ 777, our pieces are created with intention and fulfilled through trusted production and logistics partners.

Many of our garments are made to order after you place your order. This allows us to produce more thoughtfully and reduce unnecessary stock and waste.

This Shipping Policy explains our production times, dispatch process, delivery services, tracking, shipping charges and international customs arrangements for orders placed through the UNITED ΛURΛ 777 website.

1. Where we deliver

We currently offer delivery within the United Kingdom and worldwide delivery to countries supported by our fulfilment and logistics partners.

Delivery availability, delivery services and charges depend on the destination, product, parcel weight, fulfilment location and shipping service available for that order.

If your country is not available at checkout, please contact us before placing an order:

Email: 777@unitedaura777.com

We reserve the right to restrict delivery to a particular country, region or address where fulfilment, carrier, customs or regulatory requirements make delivery unavailable or impractical.

2. Production time

Many UNITED ΛURΛ 777 products are produced after an order is placed.

Our fulfilment partner advises that production is generally completed within approximately 2 working days.

This is an estimated production period and may vary during busy periods, product launches, seasonal demand, quality inspections, public holidays or circumstances outside our reasonable control.

Production time is separate from delivery time.

Your total estimated delivery timeframe normally consists of:

Production time + dispatch and delivery time

For example, if production takes approximately 2 working days and the selected delivery service estimates 3–5 working days after dispatch, the total estimated timeframe is approximately 5–7 working days.

3. Dispatch and quality inspection

Once production is completed, your order may undergo a quality inspection before dispatch.

After dispatch, tracking information will normally be generated and synchronised with our online store or sent to the email address provided at checkout.

The delivery period begins when the order is dispatched, not when the order is placed.

Orders containing products made or fulfilled under different arrangements may be dispatched in separate parcels.

4. United Kingdom delivery

Standard UK delivery

• Estimated delivery: 2–4 working days after dispatch.
• Free UK delivery on orders over £120, subject to the terms displayed at checkout.
• Delivery charges for orders below the free-delivery threshold will be shown at checkout.

The estimated timeframe for a typical UK order is therefore approximately:

Up to 2 working days for production, followed by 2–4 working days for standard delivery.

These are estimates rather than guaranteed delivery dates.

Express UK delivery

Express delivery may be available at checkout for selected products and destinations.

The available service, price and estimated delivery period will be displayed before you complete your purchase.

Express delivery does not necessarily shorten the production period for made-to-order products unless this is specifically stated at checkout.

5. Worldwide delivery

Tracked international shipping is available from approximately £18, depending on the destination, product, parcel weight and shipping service selected.

The following delivery periods are estimated after dispatch and exclude production time:

Europe

• Standard delivery: 6–9 working days.
• Fast delivery: 5–7 working days.
• Express delivery: 3–5 working days.

North America

• Standard delivery: 8–15 working days.
• Fast delivery: 6–10 working days.
• Express delivery: 5–8 working days.

South America

• Standard delivery: 10–16 working days.
• Fast delivery: 9–12 working days.
• Express delivery: 7–9 working days.

Asia

• Standard delivery: 6–8 working days.
• Fast delivery: 4–6 working days.
• Express delivery: 3–5 working days.

Africa

• Standard delivery: 7–10 working days.
• Fast delivery: 6–8 working days.
• Express delivery: 5–7 working days.

Oceania

• Standard delivery: 6–10 working days.
• Fast delivery: 5–8 working days.
• Express delivery: 3–5 working days.

Because production generally takes approximately 2 working days, the total estimated timeframe is normally the production period plus the delivery period shown above.

For example, a European express order may take approximately 5–7 working days overall, consisting of approximately 2 working days for production followed by approximately 3–5 working days for delivery.

These are indicative delivery estimates supplied by our fulfilment and logistics partner. They are not guaranteed delivery dates.

Actual delivery times may be affected by:

• Production and quality-inspection time.
• Weekends and public holidays.
• Customs processing.
• Local carrier operations.
• Weather or transport disruption.
• Remote or difficult-to-access destinations.
• Incorrect or incomplete address details.
• High-volume shopping periods.
• Circumstances outside our reasonable control.

The delivery service and estimated timeframe available for your destination will be confirmed at checkout.

6. Customs duties and customs clearance

Cloprod’s logistics partners provide dual-clearance shipping for orders delivered to the United Kingdom, Europe and worldwide destinations supported by the service.

Dual-clearance shipping covers both:

• Export customs clearance.
• Import customs clearance.

The applicable customs duties and customs-clearance charges are included in the shipping fee for all available shipping methods, including:

• Standard shipping.
• Fast shipping.
• Express shipping.

Accordingly, customers should not normally be required to make an additional payment for customs duties or customs-clearance charges when the order is delivered.

This arrangement applies to UK, European and worldwide orders where the relevant Cloprod shipping service is available and selected at checkout.

The shipping charge shown at checkout includes the applicable customs-duty and customs-clearance arrangement provided by Cloprod for that shipping service.

7. Taxes and other charges

Cloprod has confirmed that customs duties and customs clearance are included in the shipping fees. This does not necessarily mean that every tax, government charge or carrier fee in every country is included.

Any VAT, sales tax, local tax, brokerage charge, storage fee, remote-area fee, address-correction fee or other charge that is separate from customs duties and customs clearance will be handled in accordance with the information shown at checkout and the applicable rules for the destination country.

If a carrier or customs authority asks you to pay an additional charge that appears to relate to customs duties or customs clearance, please contact us before paying it:

777@unitedaura777.com

We will investigate the charge with our logistics provider.

Please do not pay an unexpected customs-duty or customs-clearance charge without first contacting us, unless a deadline imposed by the carrier requires immediate action to prevent the parcel being returned or stored.

Additional charges may arise in unusual circumstances, including:

• Incorrect or incomplete delivery information.
• Customer refusal to provide information required for customs clearance.
• Restricted or prohibited goods.
• Unauthorised changes to the delivery address.
• Storage, redelivery or return-to-sender charges caused by the customer.
• Remote-area or special-handling charges.
• Charges caused by the customer’s failure to respond to the carrier.
• Taxes or charges that are separate from customs duties and customs clearance.

Nothing in this section limits your statutory rights.

8. Shipping charges

Shipping charges are calculated according to factors including:

• Destination country or region.
• Shipping service selected.
• Product type.
• Total parcel weight.
• Number of items.
• Fulfilment location.
• Carrier and logistics requirements.
• Remote-area or special-handling requirements.

Our fulfilment partner generally calculates shipping using a base or registration fee plus a weight-based charge. For multi-item orders, the total product weight may affect the shipping cost.

The final shipping price payable by you will be displayed at checkout before payment is completed.

Where the applicable Cloprod shipping service is selected, the shipping fee includes the customs duties and customs-clearance charges confirmed by Cloprod.

9. Tracking

Where tracked delivery is selected or included, tracking details will normally be sent to the email address provided at checkout once the order has been dispatched.

Tracking information may take some time to become active after dispatch.

Our fulfilment partner advises that tracking numbers are generated after quality inspection and synchronised with the connected online store.

If your tracking information has not updated for a reasonable period, please contact us at:

777@unitedaura777.com

Please include your order number and delivery address.

10. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name.
• House or building number.
• Street name.
• Town or city.
• County or region, where applicable.
• Postcode or ZIP code.
• Country.
• Contact telephone number, where requested.

Please check your address carefully before completing your order.

If you identify an error, contact us immediately. We will try to make a correction before production or dispatch, but changes cannot be guaranteed once an order has entered production or has been shipped.

We may not be able to refund or replace an order that cannot be delivered because an incorrect, incomplete or inaccessible address was supplied by the customer. This does not affect your statutory rights where an item is faulty, incorrect or not as described.

11. Missed delivery, failed delivery and uncollected parcels

If a carrier attempts delivery and the parcel cannot be delivered, the carrier may leave delivery instructions or arrange a further delivery attempt.

You should follow the carrier’s instructions promptly.

If a parcel is returned to us or our fulfilment partner because:

• The address was incorrect or incomplete.
• Delivery was refused.
• The parcel was not collected.
• The recipient could not be contacted.
• Required customs information was not provided.
• The customer caused a delay in the customs-clearance process.

we will contact you where possible.

Any additional redelivery, storage or return-to-sender charges caused by the customer may be deducted from a refund or charged before a further delivery is arranged, where legally permitted.

12. Delayed, lost or damaged deliveries

If your order has not arrived within the applicable estimated delivery period, please contact us so that we can investigate with the carrier or fulfilment partner.

Please contact us as soon as reasonably possible if:

• Your parcel arrives visibly damaged.
• Your parcel appears to have been opened or tampered with.
• Tracking shows delivery but you have not received the parcel.
• Your parcel has not arrived after the expected delivery period.
• You receive the wrong product.

For damaged parcels, please take photographs of the packaging and product before disposing of anything.

Delivery estimates are not guaranteed dates. However, nothing in this policy limits your rights where goods are not delivered within the period required by applicable law.

13. Order changes and cancellations before dispatch

If you need to change or cancel an order, contact us immediately at:

777@unitedaura777.com

We will try to help before production begins.

Once production has started, or the order has been dispatched, we may be unable to change:

• Size.
• Colour.
• Product.
• Design.
• Delivery address.
• Shipping service.

This does not affect any cancellation, return or remedy rights that apply under our Returns & Refunds Policy or applicable consumer law.

14. Contact

For shipping questions, delivery updates or address issues, contact:

UNITED ΛURΛ 777
Email: 777@unitedaura777.com

We aim to respond to customer-service enquiries within 3 working days.

At UNITED ΛURΛ 777, every piece is made with intention.

Many of our garments are produced to order after you place an order. Production is generally completed within approximately 2 working days, after which the order may be subject to quality inspection and dispatch.

We want you to feel confident shopping with us, so this policy explains cancellations, change-of-mind returns, faulty items, exchanges and refunds.

Nothing in this policy limits your statutory rights.

This policy applies to purchases made directly through the UNITED ΛURΛ 777 website. If you purchased through another website, marketplace or retail partner, please contact the seller from whom you purchased.

1. Your legal rights

If you are a UK consumer purchasing online, you generally have the right to cancel an eligible order within 14 days of receiving the goods, without giving a reason. After notifying us, you normally have a further 14 days to return the goods.

For an eligible cancellation, the refund normally includes the cost of our basic or standard delivery service. If you selected a more expensive express or premium delivery option, we are generally only required to refund the equivalent standard delivery cost.

We will not remove or restrict rights that apply to you under applicable consumer law.www

2. Change-of-mind returns

You may cancel an eligible order within 14 days from the day after you receive the goods.

To request a cancellation or return, email:

777@unitedaura777.com

Please include:

• Your full name.
• Order number.
• Delivery address.
• The item or items you wish to return.
• The date you received the order.
• A clear statement that you wish to cancel or return the order.

Once you notify us that you wish to cancel, you must return the goods within a further 14 days unless we agree otherwise.

For a change-of-mind return, items should be returned:

• Unworn, apart from reasonable inspection or trying on as you would in a shop.
• Unwashed.
• Free from makeup, perfume, deodorant, smoke, pet hair, stains and other odours.
• Free from damage, alterations and excessive handling.
• With original labels attached where reasonably possible.
• In suitable packaging to prevent damage during return transit.

You may inspect an item to establish its nature, characteristics and fit. If the item has been handled beyond what is reasonably necessary, we may make a proportionate deduction from the refund to reflect any reduction in value, where permitted by law.

3. Made-to-order items

Many UNITED ΛURΛ 777 garments are produced after an order is placed, and production is generally completed within approximately 2 working days.

The fact that a standard garment is made to order does not automatically remove statutory cancellation rights that apply to eligible online purchases.

Once production has started, we may be unable to amend or cancel an order before dispatch. If the item remains eligible for cancellation after delivery, you may contact us under this policy.

4. Personalised and customised items

Some products may be made to your individual specifications, including products featuring:

• A personal name.
• A customer-supplied message.
• Customer-supplied artwork.
• A customised design.
• Other clearly personalised content.

For genuinely personalised or customised goods, the standard 14-day change-of-mind cancellation right may not apply.

Where this exception applies, the relevant product page will clearly explain it before you place your order.

This exception does not remove your rights if a personalised or customised item is:

• Faulty.
• Damaged.
• Incorrectly produced.
• Not as described.
• Materially different from what you ordered.

5. Exchanges

We do not currently offer direct exchanges.

If you require a different size, colour or design, please return the eligible item in accordance with this policy and place a new order through our website.

Before ordering, please review the size guide, product measurements, fit description, colour information, product photographs and product-specific delivery details.

6. Faulty, damaged, incorrect or misdescribed items

Your legal rights apply if an item is faulty, damaged, incorrectly printed, incorrectly produced, not as described or materially different from what you ordered.

Please contact us as soon as reasonably possible at:

777@unitedaura777.com

Please provide:

• Your full name.
• Order number.
• Delivery address.
• Clear description of the problem.
• Clear photographs or video showing the issue.
• Photographs of the packaging, where relevant.
• Photographs of the product label or size label, where relevant.

Photographs and video help us investigate and resolve issues efficiently. Requesting this information does not limit your legal rights or automatically determine the remedy available to you.

Depending on the circumstances and applicable law, we may provide:

• A replacement.
• A repair, where appropriate.
• A full refund.
• A partial refund.
• Another legally appropriate remedy.

Please do not return a faulty, damaged or incorrect item until we have provided return instructions, unless applicable law requires otherwise.

Where an item is confirmed to be faulty, damaged, incorrect or materially misdescribed, UNITED ΛURΛ 777 will cover reasonable return postage costs where a return is required.

7. Incorrect size selected by the customer

If you selected the wrong size, the item may be treated as a change-of-mind return, provided it is otherwise eligible under this policy.

Please use the measurements in the product’s size guide rather than relying only on your usual size, as fit can vary between garment styles.

If the item is materially different from the published size information, contact us under Section 6 so that we can investigate.

8. Incorrect address or order details

Please check your order carefully before payment, including:

• Product.
• Size.
• Colour.
• Quantity.
• Personalisation.
• Delivery address.
• Contact details.

If you notice an error, contact us immediately.

We will try to help before production or dispatch, but changes cannot be guaranteed once production or dispatch has begun.

Where an order cannot be delivered because an incorrect, incomplete or inaccessible address was supplied, we may be unable to offer a free replacement or refund. Any available resolution may be affected by return shipping, redelivery or fulfilment costs, where legally permitted.

This does not affect your rights where the product is faulty, incorrect or not as described.

9. How to return an item

Do not send an item to an address found on a parcel, invoice or previous communication unless we have confirmed that address for your return.

First email:

777@unitedaura777.com

We will provide the appropriate return instructions for your order.

When returning an item:

• Package it securely.
• Include your order number or return reference.
• Use a tracked service where possible.
• Keep your proof of postage and tracking information.
• Do not send cash or unrelated items.
• Do not write directly on the product packaging where this could damage it.

You are responsible for the item until it reaches the return address supplied by us, except where applicable law provides otherwise.

10. Return postage

For a change-of-mind return, you are generally responsible for the return postage cost.

For a faulty, damaged, incorrect or materially misdescribed item, we will cover reasonable return postage costs where a return is required and the issue is confirmed.

We do not reimburse optional upgrades, premium packaging or additional services that are not reasonably required to return the item.

11. Refunds

Once we receive the returned goods, or receive evidence that you have sent them back, we will process an eligible refund without unnecessary delay.

For an eligible change-of-mind cancellation, we will refund:

• The price paid for the returned goods.
• The cost of our basic or standard delivery service, where applicable.

If you selected an upgraded, express or premium delivery service, we will refund no more than the cost of the basic or standard delivery option.

We may delay the refund until we receive the goods or you provide evidence that you have returned them, whichever occurs first, where permitted by law.

Refunds will normally be made to the original payment method. The time it takes for the money to appear may depend on your bank, card issuer, PayPal or other payment provider.

For faulty, damaged, incorrect or misdescribed goods, we will provide the remedy required by applicable law.

For non-faulty returns, we may make a proportionate deduction where the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.

12. International returns

Customers outside the United Kingdom may have additional or different rights under the mandatory consumer laws of their country of residence.

Where applicable law provides stronger rights than this policy, those rights will apply.

Please contact us before returning an international order so that we can provide the correct return instructions.

The original international shipping fee may include customs duties and customs-clearance charges under the Cloprod dual-clearance arrangement. If you return an item because you have changed your mind, return postage and any other costs associated with sending the item back may be your responsibility, subject to applicable law.

Where an item is faulty, damaged, incorrect or not as described, we will provide the remedy required by applicable law and cover reasonable return costs where a return is required.

13. Refunds for refused or uncollected parcels

If an order is refused, not collected or returned by the carrier because the customer did not provide required delivery or customs information, or caused a delivery failure, we may deduct reasonable return, handling, redelivery or other charges from any refund, where legally permitted.

This does not affect your statutory rights where the issue was caused by UNITED ΛURΛ 777, our fulfilment partner or the carrier.

14. Order cancellations before dispatch

If you want to cancel an order before dispatch, email us immediately at:

777@unitedaura777.com

If production has not started, we will try to cancel the order and issue any refund due.

If production has started, cancellation may no longer be possible for a standard product before dispatch. You may still have cancellation or return rights after delivery where the item is eligible under this policy and applicable law.

Personalised or customised products may be subject to the exception explained in Section 4.

15. Returns address

Please do not send any return until you have contacted us and received return instructions.

Your return may be processed by a fulfilment or returns partner. The correct return address will depend on the product, destination and order.

Returns address: Provided individually after your return request is approved.

16. Contact us

For help with an order, cancellation, return, refund, fault or delivery issue, please contact:

UNITED ΛURΛ 777
Email: 777@unitedaura777.com

We aim to respond to customer-service enquiries within 3 working days.

We accept Apple Pay, Google Pay, PayPal and all major credit cards. Secure checkout guaranteed.