Refund policy

At UNITED ΛURΛ 777, every piece is made with intention.

Many of our garments are produced to order after you place an order. Production is generally completed within approximately 2 working days, after which the order may be subject to quality inspection and dispatch.

We want you to feel confident shopping with us, so this policy explains cancellations, change-of-mind returns, faulty items, exchanges and refunds.

Nothing in this policy limits your statutory rights.

This policy applies to purchases made directly through the UNITED ΛURΛ 777 website. If you purchased through another website, marketplace or retail partner, please contact the seller from whom you purchased.

1. Your legal rights

If you are a UK consumer purchasing online, you generally have the right to cancel an eligible order within 14 days of receiving the goods, without giving a reason. After notifying us, you normally have a further 14 days to return the goods.

For an eligible cancellation, the refund normally includes the cost of our basic or standard delivery service. If you selected a more expensive express or premium delivery option, we are generally only required to refund the equivalent standard delivery cost.

We will not remove or restrict rights that apply to you under applicable consumer law.www

2. Change-of-mind returns

You may cancel an eligible order within 14 days from the day after you receive the goods.

To request a cancellation or return, email:

777@unitedaura777.com

Please include:

• Your full name.
• Order number.
• Delivery address.
• The item or items you wish to return.
• The date you received the order.
• A clear statement that you wish to cancel or return the order.

Once you notify us that you wish to cancel, you must return the goods within a further 14 days unless we agree otherwise.

For a change-of-mind return, items should be returned:

• Unworn, apart from reasonable inspection or trying on as you would in a shop.
• Unwashed.
• Free from makeup, perfume, deodorant, smoke, pet hair, stains and other odours.
• Free from damage, alterations and excessive handling.
• With original labels attached where reasonably possible.
• In suitable packaging to prevent damage during return transit.

You may inspect an item to establish its nature, characteristics and fit. If the item has been handled beyond what is reasonably necessary, we may make a proportionate deduction from the refund to reflect any reduction in value, where permitted by law.

3. Made-to-order items

Many UNITED ΛURΛ 777 garments are produced after an order is placed, and production is generally completed within approximately 2 working days.

The fact that a standard garment is made to order does not automatically remove statutory cancellation rights that apply to eligible online purchases.

Once production has started, we may be unable to amend or cancel an order before dispatch. If the item remains eligible for cancellation after delivery, you may contact us under this policy.

4. Personalised and customised items

Some products may be made to your individual specifications, including products featuring:

• A personal name.
• A customer-supplied message.
• Customer-supplied artwork.
• A customised design.
• Other clearly personalised content.

For genuinely personalised or customised goods, the standard 14-day change-of-mind cancellation right may not apply.

Where this exception applies, the relevant product page will clearly explain it before you place your order.

This exception does not remove your rights if a personalised or customised item is:

• Faulty.
• Damaged.
• Incorrectly produced.
• Not as described.
• Materially different from what you ordered.

5. Exchanges

We do not currently offer direct exchanges.

If you require a different size, colour or design, please return the eligible item in accordance with this policy and place a new order through our website.

Before ordering, please review the size guide, product measurements, fit description, colour information, product photographs and product-specific delivery details.

6. Faulty, damaged, incorrect or misdescribed items

Your legal rights apply if an item is faulty, damaged, incorrectly printed, incorrectly produced, not as described or materially different from what you ordered.

Please contact us as soon as reasonably possible at:

777@unitedaura777.com

Please provide:

• Your full name.
• Order number.
• Delivery address.
• Clear description of the problem.
• Clear photographs or video showing the issue.
• Photographs of the packaging, where relevant.
• Photographs of the product label or size label, where relevant.

Photographs and video help us investigate and resolve issues efficiently. Requesting this information does not limit your legal rights or automatically determine the remedy available to you.

Depending on the circumstances and applicable law, we may provide:

• A replacement.
• A repair, where appropriate.
• A full refund.
• A partial refund.
• Another legally appropriate remedy.

Please do not return a faulty, damaged or incorrect item until we have provided return instructions, unless applicable law requires otherwise.

Where an item is confirmed to be faulty, damaged, incorrect or materially misdescribed, UNITED ΛURΛ 777 will cover reasonable return postage costs where a return is required.

7. Incorrect size selected by the customer

If you selected the wrong size, the item may be treated as a change-of-mind return, provided it is otherwise eligible under this policy.

Please use the measurements in the product’s size guide rather than relying only on your usual size, as fit can vary between garment styles.

If the item is materially different from the published size information, contact us under Section 6 so that we can investigate.

8. Incorrect address or order details

Please check your order carefully before payment, including:

• Product.
• Size.
• Colour.
• Quantity.
• Personalisation.
• Delivery address.
• Contact details.

If you notice an error, contact us immediately.

We will try to help before production or dispatch, but changes cannot be guaranteed once production or dispatch has begun.

Where an order cannot be delivered because an incorrect, incomplete or inaccessible address was supplied, we may be unable to offer a free replacement or refund. Any available resolution may be affected by return shipping, redelivery or fulfilment costs, where legally permitted.

This does not affect your rights where the product is faulty, incorrect or not as described.

9. How to return an item

Do not send an item to an address found on a parcel, invoice or previous communication unless we have confirmed that address for your return.

First email:

777@unitedaura777.com

We will provide the appropriate return instructions for your order.

When returning an item:

• Package it securely.
• Include your order number or return reference.
• Use a tracked service where possible.
• Keep your proof of postage and tracking information.
• Do not send cash or unrelated items.
• Do not write directly on the product packaging where this could damage it.

You are responsible for the item until it reaches the return address supplied by us, except where applicable law provides otherwise.

10. Return postage

For a change-of-mind return, you are generally responsible for the return postage cost.

For a faulty, damaged, incorrect or materially misdescribed item, we will cover reasonable return postage costs where a return is required and the issue is confirmed.

We do not reimburse optional upgrades, premium packaging or additional services that are not reasonably required to return the item.

11. Refunds

Once we receive the returned goods, or receive evidence that you have sent them back, we will process an eligible refund without unnecessary delay.

For an eligible change-of-mind cancellation, we will refund:

• The price paid for the returned goods.
• The cost of our basic or standard delivery service, where applicable.

If you selected an upgraded, express or premium delivery service, we will refund no more than the cost of the basic or standard delivery option.

We may delay the refund until we receive the goods or you provide evidence that you have returned them, whichever occurs first, where permitted by law.

Refunds will normally be made to the original payment method. The time it takes for the money to appear may depend on your bank, card issuer, PayPal or other payment provider.

For faulty, damaged, incorrect or misdescribed goods, we will provide the remedy required by applicable law.

For non-faulty returns, we may make a proportionate deduction where the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.

12. International returns

Customers outside the United Kingdom may have additional or different rights under the mandatory consumer laws of their country of residence.

Where applicable law provides stronger rights than this policy, those rights will apply.

Please contact us before returning an international order so that we can provide the correct return instructions.

The original international shipping fee may include customs duties and customs-clearance charges under the Cloprod dual-clearance arrangement. If you return an item because you have changed your mind, return postage and any other costs associated with sending the item back may be your responsibility, subject to applicable law.

Where an item is faulty, damaged, incorrect or not as described, we will provide the remedy required by applicable law and cover reasonable return costs where a return is required.

13. Refunds for refused or uncollected parcels

If an order is refused, not collected or returned by the carrier because the customer did not provide required delivery or customs information, or caused a delivery failure, we may deduct reasonable return, handling, redelivery or other charges from any refund, where legally permitted.

This does not affect your statutory rights where the issue was caused by UNITED ΛURΛ 777, our fulfilment partner or the carrier.

14. Order cancellations before dispatch

If you want to cancel an order before dispatch, email us immediately at:

777@unitedaura777.com

If production has not started, we will try to cancel the order and issue any refund due.

If production has started, cancellation may no longer be possible for a standard product before dispatch. You may still have cancellation or return rights after delivery where the item is eligible under this policy and applicable law.

Personalised or customised products may be subject to the exception explained in Section 4.

15. Returns address

Please do not send any return until you have contacted us and received return instructions.

Your return may be processed by a fulfilment or returns partner. The correct return address will depend on the product, destination and order.

Returns address: Provided individually after your return request is approved.

16. Contact us

For help with an order, cancellation, return, refund, fault or delivery issue, please contact:

UNITED ΛURΛ 777
Email: 777@unitedaura777.com

We aim to respond to customer-service enquiries within 3 working days.

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